Privacy & Data Program


Our Privacy and Data Program aims to implement the guidelines of the company’s Data, Information, and Knowledge Governance Policy. This program defines the principles, responsibilities, and controls necessary for the secure and responsible management of the personal data of employees, customers, partners, and other stakeholders in compliance with the Brazilian General Data Protection Law (LGPD). You can learn more about the specifics of our governance policy by accessing the document below (available in Portuguese):

Please read the following program carefully to understand our views and practices regarding how we process your data. We hope the following information answers any questions you may have, but if it does not, please contact us.

Data Subject Rights

We want to ensure you remain in control of your data by making sure you understand your legal rights as follows:

  • Access and Correction

Allow data subjects to access and correct their data.

  • Withdrawal of Consent

Facilitate the withdrawal of consent for the processing of personal data.

  • Direct Marketing

Provide options for data subjects to opt out of receiving direct marketing communications.

How We Collect Your Data

We collect personal data in the following ways:

Direct Interactions With Us or Our Products: When you fill out forms, participate in events, use our products and services, or contact us.

Automated Technologies: While browsing our websites, through cookies and other tracking technologies.

Third Parties: We receive data from partners and service providers who help us improve our products and services.

How We Use Your Data

We use your data to:

Service Provision: Process orders, provide products and services, and manage payments.

Communication: Send updates, respond to inquiries, and provide information about products and services.

Marketing: Send promotional materials and offers that may interest you based on your consent.

Service Improvement: Conduct research and analysis to improve our services and products.

How We Share Your Data

We may share your data with:

Service Providers: Companies that assist us in operating our business, such as IT, marketing, and logistics companies.

Business Partners: When necessary to, provide products and services you have requested.

Legal Authorities: When required to comply with legal obligations or protect our rights.

Where We Store Your Data

Your data is stored securely in our systems and databases, protected by appropriate technical and organizational measures to ensure their confidentiality, integrity, and availability.

How We Protect Your Data

We implement a variety of security measures to protect your data, including:

Encryption: Encrypting data during transmission and storage.

Access Controls: Restricting access to personal data to authorized personnel only.

Monitoring: Continuously monitoring our systems for potential vulnerabilities and threats.

Training: Regularly training our employees on data protection and privacy practices.

How Long We Keep Your Data

We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period may vary depending on the nature of the data and the context in which it was collected.


If you have any questions about the handling of personal data or this program, please get in touch with our Data Protection Officer, who will be available to assist you:

Phone: +55 (81) 2126-8954